Return Policy

We want you to be happy with your purchase. If you are not fully satisfied, you may request a return under the conditions outlined below.

Eligibility for Returns

• Items can be returned within 30 days of delivery.
• Products must be unused, unopened, and in their original packaging.
• Returns are only accepted with proof of purchase.

Non-returnable Items

• Perishable goods such as opened food products.
• Items damaged due to misuse, neglect, or improper handling.

Return Process

1. Contact us at info@pacificbrewsandbeans.com.au with your order number and reason for return.
2. We will provide return instructions and the return address.
3. Once the item is received and inspected, we will notify you of the approval or rejection of your refund.

Refunds

• Approved refunds will be issued to your original payment method.
• Refunds may take 3 to 7 business days to appear, depending on your bank or card provider.
• Shipping fees are non-refundable unless the item arrived damaged or incorrect.

Exchanges

• Exchanges are offered only for defective or damaged items.
• Contact us within 7 days of delivery if you receive a faulty product.

Return Shipping Costs

• Customers are responsible for return postage unless the item delivered was incorrect or faulty.
• We recommend using a tracked service, as we are not responsible for lost return parcels.

Contact

For all return enquiries, please email us at info@pacificbrewsandbeans.com.au.